Cancellation & Refund Policy

Carnations by Shavi

At Carnations by Shavi, we care deeply about your experience. This policy explains how cancellations, returns, and refunds are handled.

1) Order Cancellations

• Cancellation requests are accepted immediately after placing the order and before the order has been prepared or dispatched.

• Once preparation has begun or the shipment process has started, we’re unable to cancel the order.

2) Non-Cancellable Items (Perishables)

• Orders for perishable products (e.g., fresh flowers, edible hampers) cannot be cancelled.

• If you believe the product quality is unsatisfactory on delivery, please contact us the same day so we can review and arrange a suitable resolution (refund or replacement) after verification.

3) Damaged, Defective, or Not as Described

• If your item arrives damaged/defective, or differs from what you expected, notify our Customer Care on the day of delivery (by 11:59 PM IST) with your order number and brief details (photos may be requested to assist verification).

• Claims are actioned after our quality check and verification. Upon approval, we will offer a replacement or refund.

4) Returns Requirement

• Refunds/replacements are processed only upon return of the damaged/defective product in its original condition and packaging, unless we instruct otherwise.

5) Refund Timelines

• Once approved, refunds are initiated to the original method of payment within 3–5 business days. Your bank or card issuer may take additional time to post the amount.

6) Legal & Compliance

• We may share necessary information to comply with applicable laws or lawful requests and to protect our rights.

7) How to Reach Us

• To request a cancellation or report an issue, please contact Customer Care via the Contact page or reply to your order confirmation email with your order number.

Note: This policy applies in conjunction with our Terms of Service and any specific product-level notes displayed at checkout.